Terms and Conditions

Contact

Official WhatsApp +57 320 548 8752 · info@digs.com.co. Support from 8:00 a.m. to 10:00 p.m.

Booking

A minimum deposit of 20% through DIGS official payment channels is required to confirm a booking. The unit is reserved for whoever pays first. All guests must register with their ID; minors only with their parents or guardians.

Payments

The balance must be 100% paid before check-in; without full payment the access code is not sent. Methods: bank transfer, Bre-B key, DaviPlata or card via Mercado Pago (card payments carry a 7% surcharge). We will never ask you to pay from other numbers or through social media.

Cancellation and changes

You can cancel or change your dates up to 3 days before check-in; if you cancel in time, we refund the amount paid minus bank or payment gateway fees. Cancellations within that period and no-shows are non-refundable. Cancellations are not accepted during high season and special holidays. Date changes depend on availability. If you leave before the end of your stay, unused nights are not refunded.

Check-in

From 3:00 p.m. Access is self check-in with a digital lock: the code is sent at check-in time, with your registration complete and your booking 100% paid. Early check-in: only if the apartment is vacant and cleaned (confirmed the same day); COP 35,000 from 12:00 noon and COP 15,000 for each additional earlier hour.

Check-out

Until 12:00 noon. Let us know on WhatsApp 30 minutes before and send a video and photos of the apartment. When leaving, lock with the digital lock; at Garupal and Dunda Care also leave the physical keys in the lockbox. Leaving after 12:00 noon is only possible if there is no other arrival that day; it costs COP 25,000 per hour and must be requested in advance.

House rules

Quiet hours from 8:00 p.m. to 8:00 a.m. No smoking inside the accommodation, on balconies or terraces (charge equal to one night). No parties. Registered guests only, without exceeding the maximum capacity. Pets are welcome in all apartments, with a fee of COP 15,000 per pet per night.

Damages

Damage or missing items not shown in your check-out videos and photos are handled according to the digital agreement accepted when booking.

Breach

DIGS may end the stay without refund if these rules are broken (for example, exceeding capacity or holding parties).