DIGS
Guests
Guest center
Everything for your DIGS stay, in one place
Self check-in, clear house rules and direct support via WhatsApp. Review these steps before you travel and arrive hassle-free.
Your stay step by step
From registration to check-out
Before you arrive
- Complete the guest registration using the link sent to your email.
- Have the ID documents of all guests at hand (registration with the authorities is mandatory).
- Pay 100% of your booking before you arrive: without full payment the access code is not sent.
Arrival
- Ask us on WhatsApp for the address and GPS location.
- At check-in time, with your registration complete and your booking 100% paid, we send you the digital lock code (TTLock) and the access video.
- You can arrive at any time: access is self check-in.
During your stay
- WiFi details and your local guide arrive in the welcome message.
- Check that the inventory is complete and in good condition; report any issue to us.
- We are available on WhatsApp for anything you need.
Check-out
- Let us know on WhatsApp at least 30 minutes before.
- Record a video and take photos of the apartment and send them to the same chat.
- Leave before 12:00 noon and lock the door with the digital lock. At Garupal and Dunda Care, also leave the physical keys in the lockbox.
House life
Key house rules
Smoke-free
Smoking is not allowed indoors, on balconies or terraces. Breaking this rule incurs a charge equal to one night.
No parties
Quiet hours from 8:00 p.m. to 8:00 a.m. We look after all neighbors' rest.
Registered guests only
Each apartment has a maximum capacity. Children and babies count as guests.
Pets
Pets are welcome in all apartments. Fee of COP 15,000 per pet per night.
Late check-out
Leaving after 12:00 noon is only possible if there is no other arrival that day and must be requested in advance. It costs COP 25,000 per hour.
Early check-in
Before 3:00 p.m., only if the apartment is vacant and cleaned (confirmed the same day): COP 35,000 from 12:00 noon and COP 15,000 for each additional earlier hour.
Crib and extra bed
We do not provide cribs or extra beds. One child under 6 may sleep in a king bed.
Secure payments
Pay only through official channels
Request the payment link or official payment details through our WhatsApp +57 320 548 8752. We will never ask you to pay from other numbers or through social media.
Changes and cancellations
Booking policy
- Cancellation up to 3 days before check-in, refunding the amount paid minus bank or payment gateway fees.
- Cancellations are not accepted during high season and special holidays.
- Date changes up to 3 days before, subject to availability. Late cancellations and no-shows are non-refundable.
Frequently asked questions
We answer your questions
Can I arrive before 3:00 p.m.?
You can usually drop off your luggage earlier in a designated area (not always at your accommodation) until the apartment is ready. Message us to arrange it.
I arrive at night. How do I get in?
Access is self check-in with a digital lock: with your registration complete and your booking 100% paid, we send you the code and access video so you can enter at any time.
What do I need to check in?
The completed guest registration, ID documents for all guests and your booking 100% paid before entering.
How do I check out?
Let us know 30 minutes before, send a video and photos of the apartment via WhatsApp and leave before 12:00 noon, locking with the digital lock. At Garupal and Dunda Care, also leave the physical keys in the lockbox.
What if something is damaged or missing?
Report it as soon as you notice it. Issues not shown in your check-out videos and photos are handled according to the digital agreement accepted when booking.
Can I cancel or change my booking?
You can cancel or change your dates up to 3 days before check-in (changes depend on availability). Cancellations are not accepted during high season and special holidays.
Need help now?
We reply on WhatsApp before, during and after your stay.